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Order Fulfillment
Orders will be processed for fulfillment within 24 business hours of receipt unless received after 12pm EST, in which case they will be processed the following business day (Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. BEDFORD COMPUTERS will make every attempt to meet shipping deadlines). If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. Please note that our warehouse does not ship on weekends and holidays. A 15% restocking fee may also apply for any order cancellations.
Order Cancellation
Order cancellations must be processed over the phone with a service representative to guarantee no delays in the cancellation as we may not receive your email in time for the cancellation. Phone lines are available from 8am - 7pm EST Monday through Friday 9am - 5pm EST Saturdays. Orders that have been processed may not be eligible for cancellation. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. A 15% restocking fee may also apply for any order cancellations.
International Orders
Shipping to US Mainland, Alaska and Hawaii ONLY! Absolutely NO exceptions! Any purchases from a buyer outside the U.S. will immediately be cancelled and product will be re-listed.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BEDFORD COMPUTERS reserves the right at any time after receipt of your order to accept or decline your order for any reason. BEDFORD COMPUTERS reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order. Please note that any verification process may result in a delay of shipment of order or result in the non-availability of an item.
Credit Card Declines
If your credit card is declined during order processing, you will be notified via Email and/or by telephone. You will have 7 days in which to contact us with a different credit card number or alternative payment method. We will try to process your credit card again within 7 days. If after 7 days we have not received a response, your order will be canceled. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item..
Verification Address Holds
If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item. Your order will remain on hold for 7 days, after which if we have not received a response to our requests for more information, your order will be canceled.
Sales Tax
Sales Tax of 6% will be added to every order. Our business is based out of Pennsylvania and the 6% covers Pennsylvania sales tax. Any further taxes inside your local area or state are your responsibility and not the responsibility of BEDFORD COMPUTERS.
Payment Methods
BEDFORD COMPUTERS accepts major credit cards including Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item.
BEDFORD COMPUTERS accepts PayPal payments for orders. We only accept payments from Verified PayPal Members with Confirmed Shipping Addresses. Simply select "PayPal" for the Payment Method and complete your on-line order at BEDFORD COMPUTERS. You will receive an order confirmation email within a few minutes of placing your order. That email will contain your Order Number and Total Amount. Please send your payment to " BEDFORD COMPUTERS " through PayPal's Website for the correct amount and include your Order Number as a reference in the payment.
Status of Orders
Once you have placed your order, you will receive confirmation via email that your order has been received by BEDFORD COMPUTERS. Once your order has been shipped, a Tracking Number will be emailed to you. You can always track your package once it has been shipped by clicking the "Track Package" tab located at the top of every page. From there, you will just need to enter your Five Digit Order Number in the UPS or FedEx Order Number Fields provided and click "Track". If you require additional information, please Contact Us.
Product Returns
Defective Product Returns
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). BEDFORD COMPUTERS offers a 30 day (from date of shipment) replacement or credit policy for defective products excluding but not limited to Video Cards, Motherboards, CPUs, System Memory, Hard Drives and Controller Cards unless noted otherwise. BEDFORD COMPUTERS offers a 14 day (from date of shipment) replacement policy for defective (D.O.A) items including, but not limited to Video Cards, System Memory, Hard Drives, Optical Drives, Controller Cards and Motherboards. CPUs, Motherboards, Hard Drives, System Memory, Video Cards and Opened Software are non-refundable. Please contact Manufacturer regarding defective CPUs and Software. Prior to returning any item, please contact the manufacturer to confirm the item is indeed defective. BEDFORD COMPUTERS will not accept items that have been physically damaged or misused. All shipping costs are non-refundable.
Non-Defective Product Returns
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). Non-defective products, excluding but not limited to CPUs, Motherboards, Video Cards, System Memory, Hard Drives and Controller Cards can be returned within 30 days if returned unopened, for credit less shipping. CPUs, Motherboards, Hard Drives, System Memory, Video Cards and Opened Software are non-refundable. Please contact manufacturer for warranty service in regards to CPUs, Motherboards, Hard Drives, Controller Cards, System Memory, Video Cards and Opened Software. Items that have been opened can be returned, but will be subject to a 15% restocking fee. In addition to this fee, a pro-rated charge will be assessed for items that are returned incomplete or with non-resalable parts (ie: Optical Drives, used Fans and CPU coolers). We reserve the right to prohibit the return of any non-defective product. Hardware sent back to us which claims to be defective will be tested and verified before a refund is given. If the unit is not defective, the customer has to pay for a handling charge, which could be up to 30% of the total cost; and the item will be sent back at the customer's expense. All shipping costs are non-refundable.
Return Notes
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). To accomplish this, please provide the order number and a description of the issue. Not providing the detailed information requested will delay the returns process. Any item returned without applying for an RMA, will be subject up to a 30% restocking fee. Once your request has been received, you will be contacted within 5 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. Please write the RMA number on the outside of the box. Any package without a RMA number written on the outside of the box will be refused. We will ship the replacement once we have received and processed the returned item(s). If you request for a refund, we will notify you via Email of your refund once we have received and processed the returned item(s). All shipping costs are non-refundable. Please allow up to 2 billing cycles for your credit to be posted to your account.
Refurbished Items Returns
Refurbished Items have been thoroughly Inspected and Pre-Tested to meet Manufacturer Specifications and are guaranteed to be sold in good working order. Because these Refurbished Items are Inspected and Pre-Tested, all Refurbished Items are non-refundable and non-returnable. Though we thoroughly Inspect and Pre-Test all Refurbished Items before they are shipped out, you the consumer must realize that you are taking a risk when purchasing refurbished items.
Product Warranties
All warranty service for original customers is provided by BEDFORD COMPUTERS or the manufacturer of the product. The customer is responsible for all shipping charges to the warranty location. This warranty does not cover any loss of business, profits, or other consequential damage, either real or perceived, that may have resulted from any malfunction of the product. Damage from flood, lightning strikes, earthquake, mishandling, or dropping is not covered by this warranty. This warranty is also void if BEDFORD COMPUTERS determines that the product has been damaged due to insufficient packaging during any return shipment. BEDFORD COMPUTERS reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty.
Refurbished Items
Refurbished Items are Open-Boxed items that have lost their packaging and/or items that have been owned and returned by owner within 30 Days of purchase. Refurbished Items have been thoroughly Inspected and Pre-Tested to meet Manufacturer Specifications and are guaranteed to be sold in good working order. Because these Refurbished Items are Inspected and Pre-Tested, all Refurbished Items are non-refundable and non-returnable. Though we thoroughly Inspect and Pre-Test all Refurbished Items before they are shipped out, you the consumer must realize that you are taking a risk when purchasing refurbished items. Refurbished Items may contain one or more of the following cosmetic defects: missing packaging, scratches, rips, tears, stains, and dents. Refurbished Items may also contain missing parts and/or accessories. Unfortunately, BEDFORD COMPUTERS cannot supply missing parts and/or accessories even if the missing part and/or accessory is necessary for the functionality of the Refurbished Item.
Privacy Policy
BEDFORD COMPUTERS understands our customers' concerns regarding the privacy of the information they share with us. We hold our customers, and the information they share with us, in the highest regard. We do not sell, share or rent information to anyone outside BEDFORD COMPUTERS. Maintaining your privacy is critical to us.
Typographical Errors
We at BEDFORD COMPUTERS strive to provide the most accurate pricing, descriptions, and specifications for our products; however; we cannot guarantee that the products descriptions, features, specifications, depictions, pricing or any information on BEDFORD COMPUTERS is correct, accurate or complete. In the event a product is or has been listed incorrectly due to errors in product's descriptions, features, specifications, depictions, and/or pricing, BEDFORD COMPUTERS shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BEDFORD COMPUTERS shall immediately issue a full credit to your credit card account. In the event a product you received is or has been listed incorrectly due to errors in product's descriptions, features, specifications, depictions, and/or pricing, BEDFORD COMPUTERS shall have the right to replace, exchange or return the item(s) in question, at our sole discretion. To be eligible for replacement, exchange, and/or return, the item(s) in question must be unopened and in unused condition. We recommend consulting with the Product Manufacturer to receive the most up to date products descriptions, features, specifications, depictions, and/or pricing.
By using this site, or ordering from it, you acknowledge that you have read, understood, and agreed our terms and policies.
All product names, trademarks, and registered trademarks are the property of their respective owners. Any use of copyrighted material or trademarks on this site should not be viewed as a challenge to those copyrights or trademarks.
BEDFORD COMPUTERS
3518 Business 220
Bedford, PA 15522
Please see our FAQs above for answers to your most common questions.
Tel: 1-814-310-2052 Phone Hours: 9am - 7pm EST Monday - Friday
email: [email protected]
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